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Why Smartphone Culture Reduces Productivity?

May 4, 2012

As a professional coach, the number one complaint I hear is that people feel like they are always ‘turned on,’ and not in a good way(!), because of their smartphones. They wish they could get a break and unleash themselves from their phones, but curiosity and a sense of duty gets the best of them. Before they know it, they are ‘plugged in’ again, feeling stressed because they are not taking time to recharge after a long day at work.

I do believe there is great value provided to us by technology. In my own life, I know my phone allows me to keep connected with clients at important times when I am travelling. But, I also know there are times when I am looking at my phone when I really want to be focusing on spending time with my children.

I saw this article below and thought it was good food for thought. Enjoy!

Why Smartphone Culture Reduces Productivity?

By: Dave Johnson

Media source: CBC Money Watch

Your smart phone, with its pervasive email and texting capabilities, has made you available 24/7. Quite literally, anytime you’re not actively sleeping, your manager, employees, clients, and partners can and do reach you. Popular wisdom says that this makes you more agile and your company more responsive. But is that what is actually happening? Is your business better or worse off for your all-encompassing connectivity? The Harvard Business Review contends that productivity is moving in the wrong direction.

In the forthcoming book, “Sleeping with Your Smartphone: How to Break the 24/7 Habit and Change the Way You Work,” Leslie Perlow makes the argument that productivity and effectiveness decline when you’re never truly “away” from the office.

There’s some data to back this up. When Perlow conducted some experiments into job satisfaction, 78 percent of the subjects were satisfied with their jobs when they were instructed to disconnect from work in the evening; 49 percent of those who kept checking and replying to email via the phone felt the same.

And it gets worse: customer satisfaction is lower as well. Ndubuisi Ekekwe, founder of the non-profit African Institute of Technology, relays an anecdote about how his organization decided to make the staff available 24/7 through smartphones. After six months, customer complaints were up, not down. (Read More)

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